Frequently Asked Questions

Most projects take between 6 and 12 weeks from kickoff to launch, depending on complexity. A simple brochure website typically takes 6 to 8 weeks, while e-commerce builds and custom web applications can take 10 to 16 weeks. We provide a detailed timeline during the proposal stage so you know exactly what to expect.

Our projects start from $3,200 AUD for a Launch package and go up to $16,000+ for complex custom builds. Every project is quoted individually based on your specific requirements. We provide a detailed, itemised proposal so you can see exactly where your investment goes. Visit our pricing page for more detail on each package.

Yes. We typically structure payments across three milestones: 40% at project commencement, 30% at design approval, and 30% at launch. For larger projects, we can arrange monthly instalments. We are happy to discuss arrangements that work for your cash flow.

Absolutely. Our Grow and Transform packages include a content management system that lets you edit text, images, and pages without any coding knowledge. We provide a hands-on training session and written documentation so your team feels confident managing the site independently.

We follow a five-step process: Discovery, Strategy, Design, Development, and Launch. During Discovery, we learn about your business, competitors, and goals. Strategy maps out the structure and user journeys. Design creates visual concepts for your feedback. Development turns approved designs into functional code. Launch is when we deploy and provide training. You are involved throughout with regular check-ins and approval points.

Yes. While we are based in Perth and many of our clients are local, we work with businesses across Australia. Our project management tools and regular video calls make remote collaboration straightforward. The process is the same regardless of where you are located.

Every project includes a post-launch support period (30 to 90 days depending on your package) during which we fix any issues and make minor adjustments at no extra cost. After that, you can continue with one of our monthly maintenance plans or manage the site independently. We are always available for additional work on an hourly or project basis.

We can recommend hosting providers and assist with setup, but we generally advise clients to hold their own hosting and domain accounts so you maintain full ownership and control. We will guide you through the process and handle the technical configuration on your behalf.

We regularly work with existing websites. We will start with an audit to assess the current state of your site, identify issues, and recommend whether a refresh, redesign, or rebuild makes the most sense. Sometimes a focused set of improvements can make a significant difference without starting over.

Yes, without exception. Every website we build is fully responsive and tested across a range of devices and screen sizes. With over 60% of Australian web traffic coming from mobile devices, responsive design is a non-negotiable part of every project.

The number of revision rounds depends on your package: Launch includes 2 rounds, Grow includes 3 rounds, and Transform includes unlimited revisions. Each revision round covers feedback on a complete design presentation. We find that our thorough discovery process means most clients need fewer revisions than expected.

Every website we build includes technical SEO fundamentals: clean code structure, proper heading hierarchy, meta tags, image optimisation, structured data, and fast loading times. For ongoing SEO campaigns including content strategy, link building, and monthly reporting, we can recommend trusted partners in Perth who specialise in search marketing.